Refund Policy
Effective Date: 12/03/2025
At Kebu, we strive to provide high-quality services through our platform. However, we understand that there may be instances where refunds are required. This policy outlines the circumstances under which refunds may be issued.
- Eligibility for Refunds
Refunds are only applicable under the following conditions:
✅ The service was not provided as scheduled due to the service provider’s absence.
✅ The service provider failed to complete the job due to technical or professional reasons.
✅ The user was charged incorrectly due to a system or billing error.
✅ The service was canceled by Kebu due to unforeseen circumstances. - Non-Refundable Cases
Refunds will not be provided in the following situations:
❌ The service was completed successfully, but the user is dissatisfied with the quality (users may report issues for resolution).
❌ Cancellations made by users after the service provider has already been dispatched.
❌ False claims or fraudulent refund requests.
❌ Issues arising from factors beyond Kebu’s control, such as user’s unavailability at the time of service. - Refund Process
Users must request a refund within 48 hours of the service completion or issue.
Refund requests can be made through the Kebu mobile app or by contacting our support team.
Once a request is submitted, Kebu will review and process it within 7-10 business days.
Refunds will be credited back to the original payment method or as Kebu wallet credits based on the user’s preference. - Cancellation Policy & Charges
User-Initiated Cancellations: If a user cancels after a service provider has been assigned, a cancellation fee may apply.
Provider-Initiated Cancellations: If a provider cancels, users will receive a full refund or the option to reschedule.